Account Code Entry
Account codes can be entered against incoming and outgoing calls to associate those calls with a particular client or account. Account code entry is accepted before a call is placed or during a call.
To enter an account code before you place a call, follow these steps:
- Select Account Code.
- Enter the account number using the phone keypad.
- Press CALL (# on 5212/5312 and 5304) to start your call. The next available line appearance is selected, dialtone is heard and your phone display updates.
- Proceed with making your call.
To enter an account code during a call, follow these steps:
- Select Account Code.
- Enter the account number using the phone keypad. You hear a tone as you press the phone keys, but the person on the other end does not. The LCD shows the account code entered.
- Press ENTER (# on 5212/5312 and 5304) when you have finished entering the account code.
- You can re-enter an account code for a call multiple times. The last account code entered is the account code that will be assigned to the call.
- To cancel the account code entry, press QUIT.
- If you enter an account code with an invalid length, the LCD briefly shows "Invalid Account Code". Contact your System Administrator to determine the valid account code length for your business.
- You cannot assign an account code to a call once it has been completed.
Get More Help