Account Code Entry

Account codes can be entered against incoming and outgoing calls to associate those calls with a particular client or account. Account code entry is accepted before a call is placed or during a call.

To enter an account code before you place a call, follow these steps:

  1. Select Account Code.
  2. Enter the account number using the phone keypad.
  3. Press CALL (# on 5212/5312 and 5304) to start your call. The next available line appearance is selected, dialtone is heard and your phone display updates.
  4. Proceed with making your call.

To enter an account code during a call, follow these steps:

  1. Select Account Code.
  2. Enter the account number using the phone keypad. You hear a tone as you press the phone keys, but the person on the other end does not. The LCD shows the account code entered.
  3. Press ENTER (# on 5212/5312 and 5304) when you have finished entering the account code.
  • You can re-enter an account code for a call multiple times. The last account code entered is the account code that will be assigned to the call.
  • To cancel the account code entry, press QUIT.
  • If you enter an account code with an invalid length, the LCD briefly shows "Invalid Account Code". Contact your System Administrator to determine the valid account code length for your business.
  • You cannot assign an account code to a call once it has been completed.


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