Types of alerts

Your system administrator can send two types of phone message alerts to a list of users and locations:

• Notifications that are automatically sent to a list of extensions when a user makes an emergency call (dials an emergency class of service)
• Custom messages that the system administrator composes and sends to a list of users or locations

Supported phones

Phone message alerts are supported on the following phone types:

• Mitel 6900 IP Series
• Mitel 5300 IP Series
• Poly
• Verge 9308-WE
• Verge 9312-WE

How to respond to an alert

Phone alert messages work differently for different types of phones.

Supported Mitel phones

Read message:

• Scroll display using UP and DOWN keys, if required
• Use QUIT key to clear the message

Stop alert ringing:

• To stop the ringing right away, simply interact with your phone by pressing a button, for example. (This option also clears the message display.)
• Let the ringing stop on its own after the number of minutes (as configured by your system administrator).

When you receive an incoming call during an emergency call alert or phone message, pick up the phone receiver and press the ringing line key, or press the ringing line key to answer the call on the phone’s speaker. Alternatively, you can acknowledge the message first, by reading it and/or pressing the QUIT key and answering the call as normal.

Verge WE phones

If your phone is ringing, you cannot manually stop it. If your system administrator configures a Normal or Priority ring type, the alert sounds once every 60 seconds until it stops on its own.

The message display clears if you interact with your phone (lift the handset, press a button, or answer a call, for example).

Poly phones

If your phone is ringing, you cannot manually stop it. The audible alert is a short trill that stops on its own.

The message display clears:

• After the number of minutes configured by your system administrator
• When you interact with the phone
• When you receive a call or another message