Phone Message Alerts

Types of alerts

Your system administrator can send two types of phone message alerts to a list of users and locations:

Supported phones

Phone message alerts are supported on the following phone types:

How to respond to an alert

Phone alert messages work differently for different types of phones.

Supported Mitel phones

Read message:

Stop alert ringing:

When you receive an incoming call during an emergency call alert or phone message, pick up the phone receiver and press the ringing line key, or press the ringing line key to answer the call on the phone’s speaker. Alternatively, you can acknowledge the message first, by reading it and/or pressing the QUIT key and answering the call as normal.
Verge WE phones

If your phone is ringing, you cannot manually stop it. If your system administrator configures a Normal or Priority ring type, the alert sounds once every 60 seconds until it stops on its own.

The message display clears if you interact with your phone (lift the handset, press a button, or answer a call, for example).

Poly phones

If your phone is ringing, you cannot manually stop it. The audible alert is a short trill that stops on its own.

The message display clears:


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