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Mitel 5220e IP Phone
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Using the Phone System
Mitel Phones
Mitel 6900 IP Phones
Mitel 6940 IP Phone
Mitel 6930 IP Phone
Mitel 6920 IP Phone
Mitel 6915 IP Phone
Mitel 6900 Phone Peripherals Matrix
Mitel M695 Expansion Module
S720 Bluetooth Speaker
DECT Headset
Bluetooth Handset
Mitel 6900 Ringtones
Mitel 6900 Contacts
Mitel 6900 Call History
Mitel 6900 Firmware Upgrades
Mitel 5360 IP Phone
Mitel 5340/5340e IP Phone
Mitel 5330/5330e IP Phone
Mitel 53xx Headset/Handset Toggle
Mitel 53xx In-Call Timer
Mitel 5320/5320e IP Phone
Mitel 5224/5324 IP Phone
Mitel 5212/5312 IP Phone
Mitel 5220e IP Phone
Mitel 5304/5304e IP Phone
Mitel 5310 IP Conference Unit
Mitel 6970 IP Conference Phone
Using Mitel Phones
Initial Setup for Phone Service (MiNET)
Activating Mitel Phones
Answering Calls (MiNET)
Using the Handset
Using the Speakerphone
Switch from Speakerphone to Handset
Answering Second Calls (MiNET)
Answering Call Group Calls (MiNET)
Splash Ring
Making Calls (MiNET)
Making Second Calls (MiNET)
Using a Programmable Key Module
Compatible Peripherals Matrix
Poly Phones
Poly VVX 3xx
Poly VVX 4xx
Poly VVX 5xx
Poly VVX 6xx
Poly VVX 150
Poly VVX 250
Poly VVX 350
Poly VVX 450
Poly VVX EM50 Expansion Module
Poly CCX 400
Poly CCX 500
Poly CCX 505
Poly CCX 600
Poly CCX 700
Poly VVX USB Wi-Fi Dongle
Poly Colour Expansion Module
Special Characters (Poly)
Using Poly Phones
Initial Setup for Phone Service (Poly)
Activating Poly Phones
Changing Themes on Poly Phones
Informative Login/Logout (Poly)
Answering Calls (Poly)
Using the Handset (Poly)
Using the Speakerphone (Poly)
Switch from Speakerphone to Handset (Poly)
Answering Second Calls (Poly)
Answering Call Group Calls (Poly)
Making Calls (Poly)
Making Second Calls (Poly)
Making 3-way Calls (Poly)
Verge WE Phones
Verge 9308-WE
Verge 9312-WE
Verge 9318Ex-WE Expander
Using Verge WE Phones
Initial Setup for Phone Service (Verge WE)
Activating Verge WE Phones
Answering Calls (Verge WE)
Using the Handset (Verge WE)
Using the Speakerphone (Verge WE)
Switch from Speakerphone to Handset (Verge WE)
Answering Second Calls (Verge WE)
Answering Call Group Calls (Verge WE)
Making Calls (Verge WE)
Making Second Calls (Verge WE)
Making Conference Calls (Verge WE)
Using Voicemail on Verge WE phones
Error Messages
Using Phone Features
Commonly Used Features
Call Coverage
Call Groups
Join and Leave Call Groups
Twin Call Group Calls
Configure Group Presence Override Routing from a Phone
Configure Group Presence Override Routing from a Phone using auto attendant
Configure Group Presence Override Routing for a Phone using Web Admin
Configure Group Presence Override Routing from a Phone using a Programmable Memory Key
Call Lists
Call Lists - 6970 IP Conference Phone
Deflect Call
Outgoing Call Privacy
On Demand Call Recording
Login
Logout
Monitor Groups
Monitor Calls
Monitor Phone
Monitor Group Voicemail
Directed Call Pickup
Multi-desking
N-way Calling
Joining Two Calls
Phone Directory
Speaker
Transfer Calls
Transfer Calls to Voicemail
Call Subscriber's Voicemail
Twinned Calls
Voicemail
Other Features
Account Codes
Account Code Entry
Account Code Speed Entry
Automatic Off-Hook Emergency Calling
Call Park via Consultative Transfer
Call Pickup
Company Speed Dial
Forwarding Phones
Forwarding Phones to Auto Attendant
Forwarding Phones to Co-workers
Forward Phones to Coverage
Forward Phones to a Number
Forward Phones to Prompts
Handsfree Answerback
Hold
Hold Notification
Intercom Calls
Intercom to Co-worker
Intercom to Prompt
Internal Phone Settings
Line Appearance
Mobile Line
Mute
One Touch Speed Dial
Special Characters
Page
Page Groups (MiNET)
Park and Retrieve
Private Line Automatic Ringdown
Phone Message Alerts
Primary Phone
Redial
Redial - 6970 IP Conference Phone
Volume Control
Change Ring Volume
Change Handset Volume
Change Speaker Volume on 5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 Phones
Call Continuity
Other Phone Features
Forwarding and Call Coverage
DND
Park and Retrieve with Reminder
Line Key Speed Dials
BLF Features
Monitor Extension
Answer Extension
Attendant Monitor
Attendant Answer
Park Location
Park Location with Reminder
Pickup Groups
Twinning Pullback
SIP 302 Handling
Reject Calls
Corporate Directory
Paging (Poly)
Paging (Verge WE)
Bluetooth Programmable Key for the Verge 9312-WE
Using Headsets
Connect and Configure Headsets
Answer Call with Headset
End Calls with the Headset
Mute the Headset
Make Calls with the Headset
Switch to the Handset
Personalizing Phone Usage with WebAdmin
Web Login
Web Lockout
Stopping Security Alert at Login
Request a New PIN
Change PIN
Restricted PINs
Unrestricted PINs
Web Logout
Quick Set-up
Setting your Language
Setting your Language for the Web Interface
Setting your Language for the Phone Display
Language for Voicemail
My Settings
My Personal Details
My Information
Change User Details
Record Name Announcement
Permissions
Permission Types
My Phones
E.164 Call Display
List of Devices
Select Key Mapping Profile
Program Memory Keys
Program Memory Keys on Mitel Phones
Program Memory Keys on Poly Phones
Program Memory Keys on Verge WE Phones
Program Memory Keys on PKM
Program Memory Keys on Poly Colour Expansion Module
Program Memory Keys on
Programmable Memory Key Features
Print Labels
Reset Keys
Configure Ring Tones
My Call Handling
Call Forwarding (Always)
Do Not Disturb
Call Waiting Tone
Selective Call Routing
Selective Call Routing Guidelines
Selective Call Routing Configuration
Selective Call Routing Configuration Examples
Call Coverage (Busy/No Answer)
Twinning
My Call Groups
My Voicemail
Listen to Voicemail Messages
Enable Message Waiting Indicator
Configure Email Notification of Voice Messages
Configure Email Forwarding of Voicemail Messages
Configure Dial-0 Destination
Configure Language for Voicemail Retrieval
Configure Voicemail Timezone
Reset Voicemail PIN
Contact Lists
Personal Contacts
Add Personal Contacts
Add Personal Contact Field
Import Personal Contacts
Import Personal Contacts through CSV Files
Google Import
Import Contacts Limitations and Restrictions
Internal Contacts
External Contacts
Sort Contact List
Find a Person in Internal Contacts
Find an Entry in External Contacts
Click to Call
My Calls
View a Summary of your Calls
View Call Segments
Display Calls Made within a Specified Time Frame
Download your Call History
Cutting Through
Appendix A: Star Codes
Appendix B: Register a BST Phone
Voicemail
Introduction
Using Voicemail
Accessing Voicemail
Main Menu
Listening to Messages
Call Sender
Internal Extensions
External Numbers
Depositing Messages
Sending Messages
Place Calls
User Options
Manage Greetings and Name Recording
Name Recording
Personal Greeting
Alternate Greeting
Manage Login Options
Change Passcode
Reset Passcode
Auto Login
Manage Message Information
Date and Time
Sender Name
Call Answering Options
Reject Voice Messages
Choose Active Greeting
Setting up your Mailbox
Recording your Name
Greeting
Passcode
Fixed Key Functions
Call Tree
Glossary of Terms
Mitel 5220e IP Phone
Mitel 5220e IP phone (and the 5220 DP Lite) has the following features:
LCD
Key pad
Softkeys
8 Fixed function keys
14 Memory keys
Scroll Keys
Message waiting lamp
Speaker
Handset
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Document Version: Final 1.0
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