silhouette respects the local call forwarding settings on SIP phones—Always, No Answer, or Busy—distinct from silhouette settings. silhouette Call Handling settings always take priority over the local phone settings. The local phone settings only apply once the call has landed on the phone.
In multi-desking scenarios, only phones configured with call forwarding settings are relevant. Phones with the lowest number of rings configured before call forwarding, forward first.
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