Program Memory Keys on PKM

To program the memory keys on a Programmable Key Module (PKM), follow these steps:

  1. Click My Phones in the left menu.

    The system displays the My phones page.

  2. Select the PKM model from the Phone Model drop-down list.

    Your options are Mitel 5412 PKM, Mitel 5448 PKM-1, or Mitel 5448 PKM-2. Only choose the Mitel 5448 PKM -2 if this is the second PKM unit to be attached to the phone. You should not combine a 5412 PKM with a 5448 PKM as this is not a supported configuration.

  3. If you are programming a Mitel 5448 PKM, select the section of keys that you want to program. The choice is Left Bank or Right Bank.
  4. Click the memory key that you want to program.

    The system displays the Program Memory Key Details page.

  5. Complete the following fields. See Programmable Memory Key Features.
    • Feature: Select the feature to be programmed.
    • Label: (Optional) Type in a description. If no description is typed the system default will be applied.
    • Details: Select from a drop-down list or type in the required number without any spaces or characters. Not all features require this field.
    • Status: (Only appears with the Forward features). Select Active or Inactive. You will be able to Activate or deactivate the feature by pressing this memory key on the phone once it is programmed.
  6. Click Save.
  7. Click Close Window.

    Your phone key profile is updated.

  8. Repeat steps 3-7 for each memory key to be programmed.
  • To cancel your changes, click Close Window instead of Save in step 6.
  • The LEDs on the PKM are the same as on the phone except that they are always red.

© Copyright 2025
 		Document Version: Final 1.0
 		Send Feedback