When your administrator enables Selective Call Routing (SCR), you can define a series of rules to determine how incoming calls are handled. You can have all calls, or calls from specific numbers, routed to your phone, to a group of phones, directly to voicemail, or rejected. You can also define intermediate and final destinations for each type of call. For example, you can initially route a call to a co-worker’s phone and, after a defined number of rings, route it to the Auto Attendant.
See the following topics:
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