Using Phone Features

This section explains the features available from your phone. Some of these features must be pre-programmed in order to be available. To learn how to program features to keys see Program Memory Keys.

Note that some feature use softkeys, which are available on Mitel 6900, 5300 and 5200 phones phones and some other phones. For other phones, alternative instructions are provided, where applicable. Softkeys are denoted by UPPERCASE, for example DIRECTORY.

The following feature groupings are available

Commonly Used Features -- these features are commonly used by most phone users, and are generally available on all phone types.
Other Features -- these features are typically used for specific types of phone users – for example, technical support users or call center users. They are generally available to all users on all phone types.
Other Phone Features -- these features are generally available to all users, however, some are available only on EST SIP phones, where indicated.

Document Version: Final 1.0

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