N-way Calling

N-way calling is an extension of 3-way calling and is more flexible, dynamic, and simpler to use than conference calls. It is, in effect, ad hoc conferencing. Users can dynamically add callers, and since there is no call owner, any user—including the originator—can drop out at any time. The maximum number of callers you can have on an n-way call is determined by your Service Provider.

N-way calling is only supported on Mitel phones.

Using n-way calling, you can set up a phone call among several parties.

To activate N-way calling, follow these steps:

While on an active call, press CONFERENCE.
This places the first call on hold, and selects an available Line Appearance.

The LCD prompts you to enter who to "CONFERENCE with:"
Enter the phone number of the n-party.
The system dials the number and displays a "Calling" message along with the caller ID.

When the n-party answers the call, the LCD updates with the caller ID.
Press CONFERENCE again.
The n-way call is now activated. The LCD display on all parties’ phone shows “n-Way Call”, where n is the number of the parties in the conference.

Until CONFERENCE is pressed a second time, the first party will remain on hold and you can talk with the second party privately.
By putting an n-way call on hold, the other parties can continue talking.
You can use the key instead of CONFERENCE. When using this key, you must press twice to activate an n-way call or you will initiate a transfer instead.
If you have programmed a memory key, you can use it to transfer/conference calls.
If you want the option to leave the conference and leave the two parties connected (when both parties are external), you must have the permission Redirect Inbound Call to External Number enabled.
Once the n-way call is established, you can use the transfer feature to transfer participants to another party.

Poly Phones

Poly phones cannot currently set up an N-way call in silhouette. You can, however, involve Poly phones in an n-way call, where:

Set A = Poly phone
Set B = External Party
Set C = Mitel phone

Set A calls Set B, presses Confrnc, and then calls Set C to set up a 3-way call.
Set C now brings other parties into the call by setting up an N-way call.

Poly phones support Making 3-way Calls (Poly).

Verge WE Phones

Verge WE phones cannot currently set up an N-way call in silhouette. You can involve Poly phones in an n-way call by using the conference feature. For more information, see Making Conference Calls (Verge WE).

Document Version: Final 1.0

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